FAQ

The questions buyers ask first

If yours is not here, the export desk will answer it directly — usually the same day.

Ordering

What is your minimum order quantity?: 100 pieces per design on marble and stone; 300 on terracotta and paper mache, per colour or finish. Private-label development starts at 500. Mixed containers across several designs are fine — the MOQ applies per design, not per order.
Can I order a single sample first?: Yes. Samples are charged at cost plus courier and credited against your first production order. Expect three to four weeks from spec approval for a fired or carved piece.
Do you hold stock?: We hold buffer stock on best-selling stone and terracotta designs for replenishment, typically four to six weeks of cover. Everything else is made to order.

Which Incoterms do you work on?: FOB Nhava Sheva or Mundra as standard. CIF and DDP are available, as is consolidated LCL if you are not filling a container. We will quote all three if it helps you compare.
How long does shipping take?: Roughly 22–28 days to Northern Europe, 30–38 to the US East Coast and 38–45 to the West Coast, port to port. Add clearance time at your end.
What are your lead times?: Eight to twelve weeks from approved sample, depending on volume and material — stone runs slower than terracotta. Festive programmes should be locked by June for October despatch.

Will colours match exactly between orders?: No. Natural stone veins differently block to block, and reactive glazes shift batch to batch. We hold to a defined tolerance against an approved standard and will send a batch sample before bulk if colour is critical.
Are the products suitable for outdoor use?: Glazed and sealed terracotta is fine outdoors in temperate climates; unglazed garden ware carries a frost risk we will spell out. Marble weathers over time. Paper mache is indoor only. We will tell you which is which rather than sell you the wrong thing.
Can you match a competitor's sample?: Usually. Send the physical piece rather than a photograph. If the form or finish is outside what our workshops do, we will say that instead of approximating it badly.

What certifications can you provide?: REACH and Prop 65 declarations per shipment, food-contact and lead/cadmium testing on glazed tableware, lead-free glaze statements per batch, and fumigation and phytosanitary certificates on terracotta.
Can we audit your facilities?: Yes, announced or unannounced, with your own auditor if you prefer. We have passed SMETA 4-pillar in 2022, 2023 and 2025 with no corrective actions.

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